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Return/Exchange FAQ's

Can I return my item?
We do offer returns/exchanges on all items that fit the following criteria unless otherwise noted:

  • items must be returned or exchanged within 14 days of delivery date.
  • items must be postmarked within 7 days of initiating your return for a full refund
  • all items must be in original condition. unwashed, unworn and entirely intact for us to accept the return.

*This does not apply to any item that is otherwise marked or marked final sale*

 

I decided I want to return my item - what do I do now?
For ALL returns shoot us a line at hello@shoppostsurf.com to start the process. Please include your name and order number and the items within the order that you would like to return. 

You can refer to “Can I return my item?” to find out if your item(s) will qualify for a return.

 

Do I have to pay for return shipping on my item(s)?
YES. All returns will be at the expense of the customer and any initial shipping charges will not be returned.

 

How long does the return process take?
Returns are typically processed within 5-7 business days from the date we receive the item back. Please note that this time frame can be longer depending on the time of year. We will notify you once we've received and inspected your return and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

I need a different size in the item I purchased! Can I exchange?
Unfortunately our system is not set up to process exchanges, so all items must be returned + a new item must be ordered. Email us at hello@shoppostsurf.com and we will be happy to help you with this process!